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Why did Mercari cancel my order?
A cancellation fee may be applied if the item is cancelled because: The seller sent the wrong item to the buyer. The seller was unable to ship the item. The seller cancels to change shipping options.
What gets you banned from Mercari?
If you receive a notice about indefinite suspension, Mercari banned your account. You can be permanently suspended from the platform if you commit more serious violations—such as selling illegal items or committing fraud. Users who repeat a violation after they’ve been warned can also be banned for good.
What happens when Mercari closes your account?
Mercari U.S. Once a user is suspended indefinitely, they are allowed to complete their transactions and request their remaining balance.
How do I get unblocked on Mercari?
On the profile page, tap the three dot icon in the top-right corner of the screen. Then tap “Block User” from the pop-up list. If you want to unblock a user, tap the three dot icon again and tap “Unblock User.” Was this article helpful?
How do I avoid getting scammed on Mercari?
Take pictures of things that are wrong with your item, things that aren’t wrong with your item, and everything else. Avoiding it as a buyer: As a buyer, the best way to avoid a scammy seller is to exercise caution and, when in doubt, don’t buy. If a deal seems too good to be true, pass.
Is it bad to cancel an order on Mercari?
Though it should be avoided as often as possible, sometimes cancelling is necessary. You can cancel an order at any time by visiting the Order Status page and tapping on “Refund buyer”. Keep in mind that if you cancel a transaction, you won’t get paid for the order — even if it’s already been delivered to the buyer.
How do I contact Mercari?
If you suspect that you may be a victim of fraud or other criminal activity, please call us at (888)325-2168 or report your suspicions to law enforcement.
Does Mercari track IP address?
IP address and location information We also collect your IP address when you use Mercari. You can turn off location information at any time in the app settings. IP address information is also used to help prevent fraudulent use of our services.
How long does it take for Mercari to verify your identity?
Getting your ID verified for your Mercari Profile may take up to 48 hours. Your submission may be rejected if you do not have a valid credit or debit card on file.
This is typically triggered on transaction activity and product limits. This requires that we verify your identity or collect tax information. To maintain a safe marketplace for everyone, if we do not receive information, or if the behavior is too risky or repetitive we may close your account.