What to say to a customer who was being rude?

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What to say to a customer who was being rude?

Make sure to be polite but firm. You can say something like, “I understand your disappointment, and I’m really sorry, but there’s nothing we can do about the issue.” The customer may get more upset, but they will most likely recognize they are defeated and leave after they feel they said their piece.

How do you handle inappropriate customers?

Here are 4 suggestions for how you can handle inappropriate customers like a pro:

  1. 1) Set Clear Boundaries From The Beginning.
  2. 2) Stand Your Ground.
  3. 3) Walk Away if Conversation is Making You Uncomfortable.
  4. 4) If All Else Fails, Transfer Ownership or Close Them Out.

How do you handle bad customers?

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10 strategies for dealing with difficult customers

  1. First and foremost, listen.
  2. Build rapport through empathy.
  3. Lower your voice.
  4. Respond as if all your customers are watching.
  5. Know when to give in.
  6. Stay calm.
  7. Don’t take it personally.
  8. Remember that you’re interacting with a human.

How would you deal with rude sales person?

How to Deal With Annoying or Frustrating Salespeople Method 1 of 3: Ditching Door-to-Door Salespeople. Don’t invite the salesperson inside. Method 2 of 3: Hanging Up On Telephone Salespeople. Hang up as soon as you realize what it is without discussion. Method 3 of 3: Shrugging Off a Persistent Salesperson in a Store. Don’t appear uncertain.

How do I deal with rude people at work?

Try to deal with rude people at work by: Being thoughtful. Being thoughtful is something that comes so naturally to some people, but not most of us. Being thoughtful can really make someone’s day. Ask them how their sick daughter is going or remember that they’ve just taken up surfing lessons and ask them about it.

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How do you deal with customer complaints?

Addressing the Complaint Take a deep breath and put your emotions aside. Introduce yourself. Listen to your customer’s entire complaint. Apologize and sympathize. Restate the complaint and ask questions. Thank and reassure your customer. Confirm follow-up details.