Table of Contents
- 1 What makes you a good candidate for customer service position?
- 2 What qualities should a customer service representative have?
- 3 Why do you want to work as a customer service representative answer?
- 4 What qualities make a good representative?
- 5 What are some of the unique challenges that your customer service reps face?
What makes you a good candidate for customer service position?
CSRs should display resolve differently than most people. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
What qualities should a customer service representative have?
Positive attitude. A positive attitude is for a customer service rep what a solid foundation is for a building.
What makes you stand out as a customer service representative?
Be honest & transparent. Trust is vital in any relationship, including the one with your customers. If a potential problem arises, talk it through with the customer as soon as possible. They need to be able to trust that you have everything under control.
Why do you want to work as a customer service representative answer?
“I’m a people person, so working in customer service has always been a natural fit for me. I get a great deal of satisfaction out of helping to solve problems, so a customer service position lets me do just that.
What qualities make a good representative?
Here’s where you should focus your efforts:
- Problem-Solving Skills. The number one skill you need to excel in customer service is problem-solving.
- Clear Communication.
- Friendly Attitude.
- Empathy.
- Business Acumen.
- Product/Service Knowledge.
- Strong Time Management.
What about your character makes you a good candidate for this job?
You are fit for the job and capable of delivering excellent results. You possess skills that are unique, and likely unteachable, which makes you an above average candidate. You’ll be an asset to the company and a perfect fit for the team.
What are some of the unique challenges that your customer service reps face?
Take on these challenges and start improving…
- Challenge # 1: Being available on all of your customers’ preferred communication channels.
- Challenge #2: Providing service when your customers need it.
- Challenge #3: Managing the ever-increasing number of calls.
- Challenge #4: Maintaining a low response time on all channels.