Table of Contents
What is the support project in SAP?
In support project you solve real time production issues. You use different tools like REMEDY, RADIX, CLARIFY or any other customized tools in a support project. Whatever the tool you are using, the basics are the same. Every tool has alogin id & password like your mail box.
What is SAP implementation project?
As the word suggests, i mean, IMPLEMENTATION means implementing Business Processes. After purchasing the SAP (ERP), Companies do Study the Methodologies and various process and case studies.
What is L3 support in SAP?
L3 will be the Medium priority ticket and needs to be resolved within 24 Hours. L4 will be the Low priority ticket and needs to be resolved within 48 Hours. And the priority and the time period will depends on the client. Please revert back if you need more details.
What is the role of SAP support?
The responsibilities of a support consultant are: Primarily responsible for Handling tickets and application support to the end users. When an issue comes diagnose, analyse and solve the issue. Responsible for any enhancements. Writing functional specs and interacting with Abapers to develop any user exits.
What is SLA in SAP Support project?
Service Level Agreements (SLAs), you work with customers to stipulate the form that the performance of a guaranteed service takes. The SLAs define the attributes (such as content, scope and means) for the service products (for example, maintenance, Hotline) agreed on with the customer in the service contract.
How do you start a SAP implementation project?
There are 6 steps of SAP Implementation
- Project Preparation.
- Business Blue Print.
- Realization.
- Final Preparation.
- Go Live.
- Support.
What is SAP enhancement project?
An “Enhancement Project” in the ABAP context means to implement enhancements of SAP standard process using pre-defined user-exits. The user-exits are defined by SAP (see transaction SMOD). If you want to use these user-exits then you have to create an enhancement project (transaction CMOD).
What is L1 and L2 support?
L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems.
What is SLA in SAP Support Project?
What is the meaning of support project?
1 Answer. Former Member. Sep 26, 2014 at 04:02 AM. SAP support project means that SAP system is already implemented in that particular Organization. a team handles the queries of the end user together with carrying out new configuration as well as abap development changes as per business requirement.