What happens when an order is closed on AliExpress?

What happens when an order is closed on AliExpress?

The reason is that the seller hasn’t shipped the product because they have run out of it or some mistakes with the tracking number occurred. The seller can cancel the order. In this case AliExpress administration will close the order and you will automatically get a refund.

Why was my order closed on AliExpress?

Why Does AliExpress Close Orders? The main reason why AliExpress closes orders is for fraudulent activity. Your account can also appear as fraudulent to AliExpress as you’ll regularly be ordering from the same location and shipping internationally. It may appear as if the credit card has been stolen.

How do I open a dispute on a closed order AliExpress?

To open a dispute, log in to AliExpress and go to “My Orders”. Here you will see the details on all your AliExpress orders. The button “Open Dispute” will to the right of the product’s name.

Can AliExpress sellers cancel orders?

When your order status is “Awaiting Shipment”: You can cancel your order with the seller’s approval. Please click the button [Cancel Order] on order detail page, select a reason for cancellation, then [Submit] the request. Please contact the seller for their approval to speed up the process.

What does it mean when an order status is closed?

An order is in closed status when all of the transactions have been completed (i.e., the items have been received and invoiced). Cancelled.

How long is Buyer Protection AliExpress?

All products on AliExpress.com are guaranteed to be delivered within 60 days (90 days for deliveries to Russia,120 days for deliveries to Brazil). If you buy any product through the site, you are protected if you don’t receive your order on time.

How long does it take to get your money back from AliExpress?

When Will You Get a Refund after You Cancelled the Order on AliExpress. Officially, the refund time is from one to three weeks from the date of closing the order. Usually, the refund is processed within 5-10 days. If you paid for the order via an electronic wallet, you will get your money faster.

What does closed order status mean?

Can you get scammed on Aliexpress?

On AliExpress, items are sold as shown on the product listing. Buyers solely rely on a few photos and the product description to gauge the quality of items. Some unsavory sellers may take advantage of that system to scam customers with poor-quality items that don’t match up to the photos.

How do I get a refund from AliExpress?

AliExpress will only release funds to the supplier after the buyer confirms satisfactory delivery of your order. If the buyer is unhappy about the item or purchase, he or she can submit a refund request to AliExpress to ask for a refund or a solution;

What happens when you dispute a seller on Aliexpress?

If the seller goes silent and doesn’t respond to the dispute, the platform will offer the customer a full refund. If the seller responds, a representative from AliExpress will act as a mediator between the buyer and seller, analyze your claim, and make a ruling.

What is AliExpress’s money-back policy?

If the seller responds, a representative from AliExpress will act as a mediator between the buyer and seller, analyze your claim, and make a ruling. Their money-back guarantee protects customers from getting ripped off or receiving poor-quality goods that don’t match up to the advertisement.