Table of Contents
What happens if Amazon sends me the wrong item?
If you received a damaged, defective, or incorrect item sold by Amazon, you can request a replacement through Your Orders. You may be eligible to request a replacement for items sold and shipped by Amazon.com. To replace an item: Go to Your Orders and select Return or replace items beside the item you want to replace.
Can I keep something shipped to me by mistake?
You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren’t permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.
Do I have to return items I didn’t order?
Under state and federal law, recipients of unordered merchandise may keep the goods and are under no obligation to pay for or return them. Federal law states that the sender cannot send you a bill or collection notice for unordered merchandise.
How do I report an Amazon package to the wrong address?
If a customer’s package is sent to the wrong address, they can contact Amazon customer service by phoning 1-877-586-3230, where Amazon will either attempt to recover the package, issue a refund or a replacement package if they cannot locate the original item.
How do you stop Amazon brushing?
Protect Yourself from Brushing Scams
- Don’t pay for the merchandise. Do not be swindled or talked into paying for it.
- Return to sender.
- Throw it away.
- Keep it.
- Change your account passwords.
- Closely monitor.
- Notify authorities.
- Suspicious contents.
What should you do if you receive the wrong item from Amazon?
The first step you want to take in case you received the wrong item from Amazon is to try tracking your package. This might seem illogical, but you have to check whether: In the first case, you will only have to return the package and wait for yours.
How do I request a replacement for an item on Amazon?
To request a replacement, you will have to: 1 Log in to your Amazon account. 2 Go to Your Orders. 3 Select Return or replace items next to the item you want to replace. 4 Choose a reason for the replacement in the Reason for return menu. 5 Use a return label provided to you to send the wrong item back.
What happens if you don’t order something from Amazon?
According to the Federal Trade Commission, any merchandise mailed to you that you did not order may be legally kept as a free gift. That goes for Amazon or any other retailer who ships goods, and includes any incorrect items mailed to your address, even if the package is correctly addressed to you.
How long does it take for Amazon to fix an error?
Did they not say they could do anything, two weeks to resolve seems far too excessive, amazon should force the seller to send you the correct items, with a SAE envelope in, then allowing you to return the incorrect item for nothing Saldawop Distinguished Member Dec 12, 2013