How does Etsy support its sellers?

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How does Etsy support its sellers?

A majority (72\%) of the company’s revenue comes from its marketplace segment, which is made up of the fees that sellers pay to list items, sell items, and collect payments. Etsy’s payment services allow artisans to collect the money from the sale from credit cards, bank accounts, or other electronic means.

Does Etsy handle customer service?

To contact Etsy’s customer service, select the Contact support button below and we can help you with account, shop, or purchasing issues. We’ll connect you with the type of support that’s the best fit for your specific question: chat, phone, or email.

Does Etsy side with sellers?

Etsy’s Case System. Although Etsy is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected.

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How do I contact Etsy seller support?

You can contact that seller directly by:

  1. On a listing page, click Message Seller under the listing title.
  2. If you aren’t already signed in to your Etsy account, you’ll be prompted to sign in.
  3. Type your question into the textbox.
  4. After you Send your Message, the seller will be notified and can respond.

How do I chat with Etsy support?

If you still need to contact Etsy Support, click “I still need help.” Select from the “Chat with us,” “Call us,” or “Email us” options where available. If you selected the chat option, a chatbox will open. Enter your message in the chat messenger, then click “Start chat.”

What happens if Etsy seller doesn’t ship?

Contact your local post office for help locating the package. Provide them with the tracking number, shipping service name, and your shipping address. Ask the seller if they’ll assist you by opening a claim with the shipping service.

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Can a seller block a buyer on Etsy?

If you want to block someone on Etsy, you have to go to their profile page. Then, all you need to do is click on the “Block” link, which is at the bottom left. The important thing is that they won’t be notified about your action.