How do you answer a rude personal question?

How do you answer a rude personal question?

How do you respond to a rude personal question?

1. Answer with another question. Pause and respond with a question of your own.
2. Dodge the question.
3. Shame the questioner.
4. Start with “No.”
5. Ignore the question.
6. Put them on the defensive.
7. Use a canned answer.
8. Give a general answer to a specific question.

What do you do when a customer asks a question that you don’t know?

What To Do When You Don’t Know The Answer To a Customers Question

1. Be Honest. This does not mean you tell the customer “I don’t know”.
2. Don’t Make Stuff Up. NEVER!
3. Search For Answers.
4. Give the Customer An Estimated Wait Time.
5. Inform the Customer.
6. Close Gracefully.

How do you de escalate angry customers?

Here are 7 tips to help:

1. Prepare in advance. Avoid “winging it” when you run into an angry customer.
2. Keep emotions out of it.
3. Listen, listen, and listen some more.
4. Identify and understand their anger.
5. Sympathize with them.
6. Don’t make promises you can’t keep.
7. Avoid the hold or transfer button.

How do you answer Nosy questions in an interview?

The answer to a nosy question doesn’t have to contain actual content. Offer the answer equivalent to Wonder Bread and margarine by saying, “That’s so nice of you to ask,” “How sweet of you to be concerned,” or “That’s a great question–I get that a lot.” And then? Try Tip #4… Tip #4: Make a good transition.

What should you do when a customer is being rude?

Listen and learn what the real issue is. If a customer is being rude to you, it’s possible that you or a coworker made a mistake. Or perhaps the customer did not get something he was supposed to get. Whether or not the customer’s behavior is appropriate to the situation, the key is to listen and try to understand what that actual situation is.

How do you handle challenging customer situations?

Categories: Handling Challenging Customer Situations. Article Summary X. To deal with a rude customer, take a deep breath and try to remember that it’s best to stay calm, even if the customer is in the wrong. Next, try to find out what the issue is by asking them questions and listening to what they have to say.

What should I do if my client is aggressive and rude?

If your client has become aggressive and rude, do not continue the conversation, as it will most likely just anger him more. At this point, he’s not thinking clearly and won’t be able to adequately process anything said. Continuing the conversation will only add fuel to the fire, making it harder for you to keep your cool.