How can I help the elderly at an airport?

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How can I help the elderly at an airport?

In order to request special assistance such as a wheelchair, call the airport at least 48 hours before your flight. Most airports have staff dedicated to providing travel assistance to seniors. They will mark your itinerary with “special assistance requested,” allowing staff to prepare for your arrival.

How do I book airport assistance with British Airways?

Once you have booked your flights, log in to your booking to let us know the type of assistance you need. In your booking, go to ‘quick links’ and select ‘Disability and mobility assistance’. Please try to do this at least 48 hours before your flight is due to depart to give us time to make arrangements.

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What are the steps you take in an airport?

Overview:

  1. Check-in for your flight.
  2. Hand over any luggage that would need to go into the aircraft hold, if you are travelling with luggage.
  3. Pass through the airport security gates to the departures hall.
  4. Find your boarding gate.
  5. Board the plane and fly to your destination.

Whats the first thing you do at the airport?

Upon entering the airport, you’ll first check in for your flight. Depending on the airport, the airline and the amount of time you have before you board, it may be possible to either use a self-serve kiosk or talk to an agent at the ticket counter to get your boarding pass.

How do I arrange a wheelchair at the airport?

On the day of your flight, you need to reach the airport at least 2 hours before the scheduled departure time of your flight. You can then contact the concerned airline for a wheelchair facility at the airport. You can also do this at the ‘Airline Counter’ in the ‘Visitor’s Lobby’.

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How do I arrange for wheelchair assistance at the airport?

Arranging your wheelchair assistance at the airport will help you fly smoothly and stress-free! Review your airline’s wheelchair guidelines. Visit your airline’s website and review the “accessibility” section on wheelchairs.

How do I get assistance at the airport if I am disabled?

To receive such assistance, the passenger must self-identify to airline staff at the airport as the person with a disability needing this service. Airlines are required to provide assistance to passengers with a disability as they navigate through different portions of the airport, this includes:

How do I contact the assistance team at the airport?

Alternatively please call the assistance team directly on 020 8976 7054 (for Terminal 2, 3 & 4) or 020 8283 6415 (for Terminal 5) to arrange for support from your vehicle or drop off location. Please use our interactive map to find help point locations in and around our terminals.

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Do I have to call the airport in advance to request assistance?

Calling is not a requirement, though it will confirm your wheelchair assistance. Calling in advance is not a requirement, but it will ensure you will get assistance in a timely manner. It also better prepares the airport’s customer service representatives to help you.