Can you return an item on AliExpress?

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Can you return an item on AliExpress?

What is AliExpress Free Return Service? With AliExpress ‘Free Return’ service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.

How do I get free return labels on AliExpress?

Once after your return request is approved, click «Get a Free Return tracking number» button at the dispute page within 5 days to get the unique Free Return label in time, if not, your case will be closed as 0 refund directly and there won’t be more opportunities to reopen the dispute case.

How long does it take to get a refund AliExpress?

When Will You Get a Refund after You Cancelled the Order on AliExpress. Officially, the refund time is from one to three weeks from the date of closing the order. Usually, the refund is processed within 5-10 days. If you paid for the order via an electronic wallet, you will get your money faster.

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How do I cancel awaiting payment on AliExpress?

Please click the button [Cancel Order] on order detail page, select a reason for cancellation, and then [Submit] the request. If the seller does not respond to your request within 72 hours, the order will be automatically closed and refund will be returned to your account.

What is AliExpress dispute?

AliExpress provides a “Buyer Protection” program that guarantees the quality of goods and services. In case the products don’t meet the criteria of quality, AliExpress makes a refund. To take benefit of this program and receive compensation for a faulty product or poor service, you need to open a dispute.

Do I get my money back if I cancel an order on AliExpress?

If your AliExpress order cancellation is accepted, you should get your money back in three to 20 business days. Don’t forget that you have only seven days after your purchase to cancel your order and get a full refund.

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How do I return something from AliExpress?

To return items to a seller on AliExpress, start by contacting the seller and working out the details of your return, replacement, and/or refund. If you can’t reach a fair deal, call in AliExpress and let them make a judgment call. Then simply apply proper postage to your order and drop it off at a post office.

Can I cancel my order in AliExpress?

To cancel the order, go to the My Orders section of your AliExpress personal account. Click the “Cancel Order” button next to the necessary order. You will get to the order page and will have to click the Request Order Cancellation button. Then choose the reason for cancellation.

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