Table of Contents
Are buyers protected on Alibaba?
What is Trade Assurance? Trade Assurance is a free transactional protection service provided by alibaba.com to boost the trust between buyers and suppliers. Specifically it offers protection for when: Your products are not shipped on time as per the contract with your supplier.
Can you report a seller on Alibaba?
Sign into the Complaint Center with your Alibaba account； 2. Choose the Other Trade Dispute type and click Report; 3.
Why is my Alibaba account banned?
If Alibaba.com notices that your account was hacked during routine checks, we will take the below actions: If we have confirmed that the account’s registered email has not been hacked, we will temporarily block the account. To resume normal usage, the user will need to complete an identity verification online.
How long does Alibaba dispute take?
2. Alibaba dispute team will step in your case within 3 working days normally.
What happens if you get scammed on Alibaba?
A free service offered by Alibaba, Trade Assurance covers you if the products you ordered do not ship on time and if the product you receive does not meet the specifications or quality standards. If this happens, Alibaba will give you a full refund.
How do you win a dispute on Alibaba?
How to Win a Dispute on AliExpress: 10 Tricks on How to Turn the Dispute in Your Favor
- Always take the screenshots of the product description.
- Carefully read the description of the product.
- Check the rating of the seller and the store’s reviews.
- Film the process of unboxing.
How do I make a complaint to Alibaba?
Please submit your complaint to Online Complaint Center at https://service.alibaba.com/complaint/center/index.htm with valid proof. Alibaba Security Team will check it and follow up. All the updates can be found in the Complaint Center.
What should I look out for when paying suppliers on Alibaba?
Never pay to a bank account held by a company or individual not matching the company name specified on Alibaba.com. You can also use Alibaba Trade Assurance when paying suppliers, in order to ensure that the money will end up in the right bank account.
Why did luxury goods makers Sue Alibaba?
NEW YORK (Reuters) – A group of luxury goods makers sued Alibaba Group Holding Ltd BABA.N on Friday, contending the Chinese online shopping giant had knowingly made it possible for counterfeiters to sell their products throughout the world.
What happens if a supplier is banned from Alibaba?
In some cases, the threat of being banned from Alibaba is enough to make a supplier compensate a customer. But not always. Suppliers that are close to bankruptcy are much more likely to scam a customer, and these suppliers couldn’t care less about either their reputation or Alibaba account.
Why is Alibaba being sued for selling counterfeit products?
The lawsuit alleged that Alibaba and its related entities “provide the marketplace advertising and other essential services necessary for counterfeiters to sell their counterfeit products to customers in the United States.”