How do you deal with a rude receptionist?

How do you deal with a rude receptionist?

Tell the doctor that you believe the receptionist has been harsh and unprofessional. Make it clear that you have considered going to another doctor because of the rude treatment you have received and also that your intention is not to cause further conflict. You simply want to be treated with friendly respect.

Why do people hate GP receptionists?

Nearly 40\% of the 2,000 people who took part said they dislike having to discuss their symptoms with receptionists. This was one of the three main perceived barriers to seeing a GP. The others were being unable to see a particular doctor, and not bagging an appointment at a “convenient time”.

Is being a medical receptionist stressful?

Sources of stress included difficult patients, work pressure, problems finding appointments for patients, and feeling caught between doctors’ and patients’ demands. Conclusions: Receptionists’ work is complex, demanding and intense, involving a high level of commitment to patients, colleagues, and the practice.

Are GP receptionists medically trained?

Medical receptionists were typically in this situation because of a lack of financial support for practice nurses. But, given receptionists are not trained health professionals and are continuously handling confidential information about patients, there’s the risk they may be held legally liable for making a mistake.

Why are some receptionists so rude?

Receptionists are rude or appear to be rude because they are focused and stressed from having to deal with multiple tasks at once, such as greeting people (some of whom are cranky), making bookings, sending emails, and taking and making calls. Having to manage all of these tasks at once causes stress and rudeness.

Is reception a hard job?

Yes, oftentimes, the job of a receptionist can be very demanding, because it always tests your nerves and tactfulness, especially under pressurised work conditions.

Is reception a good job?

Receptionists are often talented multitaskers, able to manage multiple ongoing situations without breaking a sweat. In many companies, individuals are hired for their great computer skills, their ability to speak to people, or their organisational skills. Receptionists often boast all of these skills and more.

Why do GP receptionists ask what’s wrong?

Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.