What if FASTag scanner is not working at toll?

What if FASTag scanner is not working at toll?

What if the FASTag Machine is not working at the toll? In case the equipments are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call on 1033 toll free number and register the complaint on centralize call center set up by NHAI (Gov.

Why is my FASTag not scanning?

The customer should ensure the following: The customer has an active tag – Check under the “Manage Tags” section in your FASTag sub-wallet. The customer has sufficient amount (atleast Rs. 150 for Car/Jeep/Van) in his/her Paytm FASTag wallet.

How do I know if my FASTag scanner is working?

How does the FASTag scanner work? With the use of Radio Frequency Identification (RFID) technology, the FASTag scanner scans the tag affixed on the vehicle and automatically deducts the toll amount from the linked prepaid account, such as a Paytm wallet.

How do I lodge a FASTag complaint?

MORTH/NHAI/IHMCL has launched 1033 helpline number for addressing FASTag complaints at toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues: Stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.

What happens if FASTag sticker is damaged?

If the FASTag gets damaged, you can request the tag issuing bank for a replacement at an applicable charge. To raise a replacement request, contact the tag issuing bank with your mobile number against which the tag has been registered along with the vehicle registration number or tag ID.

How do I complain to FASTag?

Do you have to pay tolls if your FASTag is not detected?

You probably didn’t know this, but if the FASTag for your car isn’t properly detected by the reading machines in different lanes at toll plazas, you do not need to pay any toll at all for that particular trip.

How to solve FASTag problems?

Solution #4: For FASTag problems of this nature, the solution is absolutely simple. As a user of FASTag, one must be aware of the current balance in their account, such that they do not end up facing this challenge. Regular top-ups of the wallet is a must to ensure seamless passage through toll plazas.

Can I pass through FASTag without RFID tag?

However, passing through a FASTag lane without the RFID tag will warrant double to toll amount after the aforementioned date. The FASTag works on the principle of Radio Frequency Identification (RFID) wherein a scanner positioned at the toll plaza which scans the tag placed on the vehicle.

How to buy a FASTag for your car?

As of December 15, the government says that 1.15 crore FASTags have been issued. If you need to buy a FASTag for your car, you can either physically buy one at certain toll plazas across India, by carrying your identification as well as the vehicle registration documents with you.