What are the most common consumer complaints you know of?

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What are the most common consumer complaints you know of?

Top complaints

  • #1 complaint: Auto-related problems.
  • #2 complaint: Home improvement and construction issues.
  • #3 complaint: Retail sales.
  • #4 complaint: Landlord/tenant issues.
  • #5 complaint: Credit card and debt.
  • #6 complaint: Communications & professional services.
  • #7 complaint: Health products and services scams.

What does a consumer complaint do?

Consumer Complaints Complaints are used by the Attorney General’s Office to learn about misconduct and to determine whether to investigate a company. The Attorney General cannot provide you with legal advice or represent you in personal legal actions.

What could be an example of a customer complaint?

Customer Complaint: “I talked to someone else and they were no help.” Response: “I’m sorry you had that experience. Explain the situation to me and let’s see if I can be of more help.” Customers may not be satisfied with the service from others at your company.

What are the four most common types of customer complaints?

5 of the Most Common Types of Customer Complaints, and How to Handle Them

  • The Meek Customer.
  • The Aggressive Customer.
  • The High Roller Customer.
  • The Rip-Off Customer.
  • The Chronic Complainer Customer.
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How do I write a complaint report?

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  1. Be clear and concise.
  2. State exactly what you want done and how long you’re willing to wait for a response.
  3. Don’t write an angry, sarcastic, or threatening letter.
  4. Include copies of relevant documents, like receipts, work orders, and warranties.
  5. Include your name and contact information.

What are the 6 steps in handling a customer complaint?

The 6 step guide to handling customer complaints:

  1. Listen. The customer is concerned and they want to express it.
  2. Empathise. Put yourself in the customer’s shoes.
  3. Thank the customer for the opportunity.
  4. Solve the problem.
  5. Deliver on your promise.
  6. Follow up.

What are the categories of complaints?

10 Types Of Customer Complaints

  • 1) Public Multi-Media Complaint :
  • 2) Serial Complaint :
  • 3) First-time complaint :
  • 4) Good Customer Complaint :
  • 5) Personnel Complaint :
  • 6) Product Specific Complaint :
  • 7) Wait – Times Complaint :
  • 8) Complaints because of misunderstanding :