Is Amazon responsible for third-party sellers?

Is Amazon responsible for third-party sellers?

Third-party sellers are authorized to sell products via Amazon’s website subject to the terms of Amazon’s Business Solutions Agreement (BSA), which states that third-party sellers are “responsible for any non-conformity or defect in, or any public or private recall of, any of their products.” Third-party sellers set …

How do I get a refund on Amazon that was not received?

How To Request an Amazon Lost Package Refund on the Website

1. Go to Amazon website.
2. Log in to your account.
3. Go to Your Orders.
4. Select the order you did not receive.
5. Hit Problem With Order.
6. Click on Request a Refund.
7. Choose a reason for requesting a refund from the drop-down menu.
8. Select Submit.

What happens if Amazon seller doesn’t respond?

If the seller does not respond even after 3 business days, or if your issue is not addressed to your satisfaction, you can submit an A-to-z Guarantee claim to Amazon. Amazon will stand by your claim and help you recover the payments made to the seller if the claim is valid.

Can I get scammed on Amazon?

But people also get scammed on Amazon every single day. Amazon is one of the biggest marketplaces on the planet. But Amazon doesn’t just sell its own products. It also lets smaller companies sell items on its marketplace.

How do I complain about a seller to Amazon?

If you have a complaint, or believe that we have not handled your complaint to your satisfaction, please contact us through the following link: https://www.amazon.co.uk/contact-us before sending a complaint through the ODR platform.

How long do Amazon investigations take?

While no figures are available for missing Amazon packages, Amanda Ip with Amazon PR says the vast majority of packages make it to customers without any issues. “Refund requests can take up to one week to investigate,” Ip says.

Does Amazon have a money back guarantee?

You can file an Amazon Pay A-to-z Guarantee claim after you’ve contacted the third-party merchant and have waited one calendar day for the merchant to address the issue and, if you return an item, 14 days after the merchant’s receipt of the returned item to receive a refund or 30 days to receive a replacement.

Can you get a refund on Amazon if the item is third party?

If the item you bought came from a third-party seller rather than Amazon itself, then the seller will have to provide at least as good a refund as Amazon would. However, they can decide to offer a better return policy than Amazon’s if they want. Always contact your seller first.

What happens if you return an item on Amazon without proof?

If they cannot provide that proof, Amazon will refund your purchase and chase the seller for the money. Also, if you get a DOA item or wrong item, Amazon will moderate the return and refund with you. Amazon will usually side with the buyers in most reasonable returns cases, within the return period.

How long does it take for Amazon to process a refund?

Amazon generally does not begin processing the refund on a return until they have received the item. How long that takes will depend on shipping. In normal circumstances, they should receive your item within 2 weeks.

Does Amazon keep getting cheated by customers?

Then send the product Y (which is usually a used /damaged old product}) back and get full refund. This way the customer sends back a product he doesn’t need and gets a brand new product he wants free of cost. Amazon gets to uphold high moral ground and seller gets the beating. Yes, Amazon keeps getting cheated by customers all the time.